Customer Service

For additional information or to place an order, our Customer Service Department can be reached Monday through Friday, 8:00 a.m. - 5:00 p.m., Eastern Standard Time (EST), or e-mail us at service@carsonindustries.com If you are a current retailer, please have your customer number available so we can serve you better.

Minimum Order

$250.00 Opening Order, $100.00 Reorder. A $5.00 service charge will be added for any reorder under $100.00

Payment Terms

Net 30, upon credit approval. Requires name and telephone number of bank and four trade references.

COD, VISA or MasterCard also accepted. A 1.5% monthly finance charge applies to past due accounts.

A $25.00 service charge will be applied to all returned checks.

Shipping

FOB Yatesboro, PA 16263

We gaurantee that your freight costs will not exceed 15% of your original order value within the US. We ship via Federal Express Ground or UPS Ground within the 48 contiguous states, unless otherwise specified. Shipments to Alaska and Hawaii will be shipped via U.S. Parcel Post, unless otherwise specified.

Return Policy

Authorization to return products must be obtained from our Customer Service Department at 800.888.1918. All claims must be reported within 30 days from receipt of order. All returned product must be in its original packaging.

Claims

Carson is not responsible for merchandise damaged in transit. The common carrier assumes all responsiblity for safe delivery of the merchandise and all claims must be filed directly with the common carrier within 15 days from receipt of goods.

Fed Ex and UPS - Carson will initiate the claim provided you have notified us within seven (7) days of receipt of merchandise.

Important: Retain items and the interior and exterior packing cartons. Fed Ex and UPS will automatically cancel your claim if original packaging is not available for the inspector to examine.

189 Foreman Road
Freeport Pennsylvania, 16002
Tele. 724.295.5147
Fax. 724.295.4033
Toll Free. 800.888.1918

email: service@carsonindustries.com